We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Note: we do not accept damage product, product without package or wrong sent product; No-restocking to be charged to the consumers for the return of the product.
Customers can choose to return the goods within 30 days after receiving package. If it is a product quality problem, we will bear all shipping costs.
If it is caused by the consumer, the freight will be borne by the consumer. The cost will be determined by the logistics company chosen by the consumer.
Refunds (if applicable)
Before the order is shipped, the customer can cancel the order and get a full refund. Once the goods are shipped, the customer cannot cancel the order.
Customers can return the goods within 30 days after receiving the package. If it is a product quality problem, we will bear all shipping costs. If it is caused by the consumer, the freight will be borne by the consumer. The cost will be determined by the logistics company chosen by the consumer.
- All returned items must be repacked and returned in their original packaging for protection.
- Returned merchandise that is damaged upon receipt will not be credited.
- Contact us and tell us the shipping number.
When we receive the items returned by the consumer, the money will be returned by the original payment method, and the customer will get the money within 5-12 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Please contact our Customer service at firstname.lastname@example.org to get the returned address.